The Page Doctor – Terms and Conditions
1. About these Terms and Conditions
These are the terms and conditions on which we supply our services to you.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Please ensure that you check for any new versions of these terms from time to time, as they will supersede the older versions. If any significant changes are made to these terms, we will notify you in advance of them coming into effect.
Please pay particular attention to section 5 (Providing our Services), section 8 (Cancelling or rescheduling a 1-1 consultation), section 9 (Your rights to end the contract) and section 14 (Our responsibility for loss or damage suffered by you) and any wording highlighted in bold.
2. Who we are and how to contact us
We are The Page Doctor Ltd, a company incorporated in England and Wales with company number 12350252.
You can contact us by emailing us at support@thepagedoctor.com.
If we have to contact you we will do so by writing to you at the email address you provided to us when you make an order.
3. Our contract with you
Our acceptance of your order will take place when you receive an automatic email order confirmation after you have made a payment for that order, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this and will refund you for the payment you have made for that order. Some examples of why we might not be able to accept your order include unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the service or because we are unable to meet a deadline you have specified.
4. Your rights to make changes
If you wish to make a change to the service you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see section 9).
Please note that if an editor has already begun to work on your order, you will be charged for the work that has been carried out prior to your change request. If the editor has not yet begun work, we may decide, at our discretion, whether we will accept the change request or whether we will terminate the contract with you.
5. Providing our services – your and our obligations
We will begin the services on the date agreed with you during the order process. The guaranteed completion date for the services is the date you selected when making the order.
If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
We will need certain information and materials from you so that we can provide our services to you, materials (for example your essay(s), CVs and/or any other relevant document, as applicable). We will advise you of any information/materials we need. If you do not give us this information during the order process, at the checkout, or within a reasonable time of making your order, or if you give us incomplete or inaccurate information/materials, we may end the contract (section 11 will apply). We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information/materials we need within a reasonable time of us asking for it. Where we say ‘we’ in this paragraph we also refer to any editors who are assigned to provide the services to you.
If you do not pay us for the services when you are supposed to (see section 13) and you still do not make a payment within 14 days of us reminding you that the payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will not suspend the services where you dispute an unpaid invoice in good faith and acting reasonably.
Please note that we do not write essays or other pieces of work from scratch, we only provide our services to the existing materials that you have prepared and provided to us.
Dissatisfaction
If you are not satisfied with our work, please contact us so we can discuss your issues further. We do not guarantee any refunds, but we (in our absolute discretion) may consider providing refunds on a case-by-case basis.
Treatment of staff
We are committed to ensuring that we provide our services in an environment free from harassment and rudeness. We want to ensure that everyone involved in the services is treated with dignity and respect.
When you use our services, you are agreeing to treat all our staff, which includes your assigned editor(s), with respect. You are agreeing not to harass or be rude to our staff. Whether harassment or other rudeness has taken place is for us to decide.
Harassment may include, among other things, any unwanted physical, verbal or non-verbal conduct that has the purpose or effect of violating a person’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for them. A single incident can amount to harassment. A person may be harassed even if they were not the intended “target”. For example, a person may be harassed by racist jokes about a different ethnic group if the jokes create an offensive environment.
Rudeness may include, among other things, offensive, intimidating, malicious or insulting behaviour.
6. Confidentiality
Please rest assured that we will keep any academic materials you provide to us confidential. We will only share them with third parties where it is necessary in order to provide you with the services (for example when we share the materials with our editor(s) who provide the services), where we are required to by law or a court of competent jurisdiction or any governmental or regulatory authority.
Please note that uploading your academic materials to our website and/or making an order does not result in your work being published online, nor does it make your work more susceptible to being caught by plagiarism software than it was prior to you uploading it or making your order.
7. Intellectual Property
You will remain the owner of all intellectual property rights that you own in the materials you provide to us.
You grant to us, or ensure that the owner of the intellectual property rights grants to us, a worldwide, non-exclusive, royalty-free, licence (with the right to sub-licence) to copy and modify any materials you provide to us in order for us to provide you with the services. We will not use your intellectual property other than in relation to the services we are providing for you.
We do not condone any practice which may be construed as a violation of intellectual property rights or plagiarism. We do not provide plagiarism checks as part of our services. Notwithstanding, we reserve the right to withdraw our services if you are found to have engaged in such practices.
8. Cancelling or rescheduling a 1-1 consultation
If you would like to end the contract with us completely, please see sections 9 to 11 below.
If you need to cancel or reschedule a specific 1-1 consultation with us, we require a minimum of 24 hours’ notice. Where you give us less than 12 hours’ notice, you will need to pay 100% of the cost of the 1-1 consultation.
If your assigned editor needs to cancel or reschedule a 1-1 consultation with you, then we will try to find an alternative editor or an alternative date and time that suits you. If you are unsatisfied with the alternative options, then we will offer you a full refund.
Your assigned editor will wait for 15 minutes following the time that the 1-1 consultation was due to start. If you fail to attend a 1-1 consultation within those 15 minutes, then you will be liable for the full value of the planned 1-1 consultation, unless, in our absolute discretion, we decide otherwise (for example, if you had a sudden illness or other emergency). You will need to re-book to reschedule the 1-1 consultation. Please contact us at support@thepagedoctor.com if you need to discuss this further.
Please note that if you fail to attend the 1-1 consultation within the 15 minutes following the time that the 1-1 consultation was due to start, but you contact your assigned editor subsequently within the remainder of that allotted 1-1 consultation, then your assigned editor will meet with you for the remainder of that consultation.
If your assigned editor fails to attend a 1-1 consultation, they will rearrange the 1-1 consultation at your convenience.
9. Your rights to end the contract
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
If you are ending the contract because of a reason listed in this paragraph, then the contract will end immediately and we will refund you in full for any services which have not yet started to be provided and you may also be entitled to compensation:
- We have told you about an upcoming change to the service or these terms which you do not agree to;
- We have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
- There is a risk that supply of the services may be significantly delayed because of events outside our control; or
- you have a legal right to end the contract because of something we have done wrong.
If you want to change your mind
You have a legal right to change your mind within 14 days and receive a refund, subject to deductions (explained below) if we have already started providing the services. This is known as the “cooling-off period”. (This right is found in the Consumer Contracts Regulations 2013).
How long you have to change your mind
How long you have depends on what you have ordered and how it is delivered. You have 14 days after the day you receive the order confirmation email. However, once we have completed the services you cannot change your mind, even if the cooling-off period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
When you don’t have the right to change your mind
You do not have a right to change your mind in respect of services, once these have been completed, even if the cancellation period is still running.
Ending the contract where we are not at fault and there is no right to change your mind.
Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind within the cooling off period, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract, as compensation for the net costs we will incur as a result of your doing so.
10. How to end the contract with us (including if you have changed your mind)
To end the contract with us for any reason, please let us know by emailing us at support@thepagedoctor.com. You can also cancel during the cooling-off period by using the model cancellation form that we have supplied at the end of these terms.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
11. Our rights to end the contract
We may end the contract if you break it.
We may end the contract for a product at any time by writing to you if:
- you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; and/or
- you do not, within a reasonable time of us asking for it, provide us with the information/materials that is necessary for us to provide the products, for example your essay(s), CVs and/or any other relevant document, as applicable.
If we end the contract in the situations set out at (a) and (b) above, then we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, as compensation for the net costs we will incur as a result of your breaking the contract. This may include, among other things, our admin fees, processing fees and other payments to editors or other staff who have started or completed the services you ordered.
12. If there is a problem with our services
If you have any questions or complaints about the product, please contact us using the contact details set out in section 2.
13. Price and payment
When and how to pay
The amount due to us will depend on which service you choose to order.
We will charge you for our services when you make your order through our website. You must make a payment through our website. Please note that if you do not make this payment, you will not be able to confirm your order. If additional payment is subsequently due, we will provide you with an invoice.
If you think an invoice is wrong please contact us promptly to let us know.
We may offer discounts, including limited-time-only offers. These discounts are limited to you and cannot be shared. These discounts can only be used one at a time. These discounts can only be used during the period either stated on the discount or such period that was told to you when you received the discount.
14. Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.
We are not responsible / liable for the grades you receive after using our services, the success of your university or other applicable after using our services, or any other outcome of the services which we offer or other academic or other judgement made upon your work.
15. How we may use your personal data
We will only use your personal information as set out in our privacy policy.
16. Other important terms
We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
You may not transfer your rights or your obligations under these terms to another person.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract during the cooling-off period)
To The Page Doctor – 29 Keogh Road, London, United Kingdom, E15 4NR
I hereby give notice that I cancel my contract of sale for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer,
Address of consumer,
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
